Unify Conversations Across the Customer Journey

Build experiences once and deploy them on many channels with the only Salesforce Native tool to streamline customer engagement across the entire journey. All of your customer-facing teams will be empowered with new opportunities to monetize while improving customer experience.

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Unify Conversations Across the Customer Journey

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Trusted by the World's Leading Enterprise Brands

Improve time-to-value in the 1440 minutes we all get per day.

I don't think we can ever go back to a time when it wasn't all in one place. It was hard to find a tool that would reply on all of the channels we wanted from one dashboard. 1440 was just what we needed. — Miral Abbas, Global Business Analyst

Messaging

Studio

A unified live and digital agent workspace for popular social and messaging services.

Translation

Studio

Automatically translate Salesforce data, knowledge and messages into 100+ languages.

Reputation

Studio

All-in-one Review and Q&A management for product, location and app review sites.

Commerce

Studio

360° Support, Order, Inventory and Logistics management for omnichannel retailers.

Omnichannel Message Management

Never Miss Another Message

Meet customers where they are without leaving where you are. Design multi-channel experiences from a single view, and complete your omnichannel management by adding Instagram, Review Channels, TikTok, Support Emails and more.

Go Omnichannel

AI-Powered Chatbots

Resolve Issues Faster

Using Einstein Bots helps to qualify customer information, handle common inquiries and deflect calls prior to agent handoff. Further enrich the customer experience with rich features like images, carousels, emojis, scheduling, location sharing and the automatic two-way translation of messages.

Optimize Your Contact Center

AI-Powered Chatbots

Resolve Issues Faster

Optimize Your Contact Center

Unify Data and Build Loyalty

Personalization with Ease

Scale personalization across departments and channels by leveraging customer data and order history that already lives in Salesforce. Humanize interactions by responding to reviews, questions, emails and messages like someone who knows their account and values their satisfaction.

Connect Apps & Data

Conversational Commerce for Salesforce

Turn Conversations Into Sales

Create new opportunities for monetization by empowering agents to provide product recommendations and the ability to buy now within the message. Asynchronous messaging allows agents to reach out proactively to re-ignite interest or check in on a customer after an order.

Explore Conversational Commerce

Conversational Commerce for Salesforce

Turn Conversations Into Sales

Explore Conversational Commerce

Empower Your Teams to Deliver Premium Experiences

Customer Support

Omit the chaos of multiple dashboards.

Manage messages from anywhere with a single Salesforce login. Agents have customer data at their fingertips so personalization is simple.

Do more than just deflect calls

Einstein Bots are even smarter than the man himself could have ever imagined. You'll be surprised at how many issues can be resolved with your bot — resolving tickets before they're even generated.

Help agents love their jobs even more.

Reduce the mundane requirement to ask qualifying questions and instead empower agents to solve the complex problems for which they are skilled.

Marketing

Improve your ROAS.

Use conversational commerce ads to let users message you right from their moment of interest. With this more engaging and personalized experience, time to close and conversion rates will improve.

Scale your marketing across channels.

Deliver consistent, omnichannel campaigns and experiences across social media, messaging apps, SMS, web chat and ads.

Increase Customer Lifetime Value (CLV).

Even after a sale is made, you can proactively message customers with followup questions, cross-sells, upsells, sale announcements, discount offers, new product updates and more. The customer won't even need to visit your website to purchase again.

eCommerce

Bring messaging up the funnel.

Let customers initiate messages with you from ads, search, maps, social media, QR codes and messaging apps so they can get their questions answered in their moment of need.

Close deals faster than ever.

Two-way conversations get shoppers where they need quicker than just looking at your website. Offer specialized promotions, create a custom cart and let them buy, sign up or schedule right within the chat box.

Keep the conversation going.

Don't you hate it when someone chats you a question and then leaves? With asynchronous messaging, you can come back to the conversation to follow up with questions, personalized recommendations, deal sweeteners and more.

Retail

Provide stock status for BOPIS.

Buy Online, Pickup in Store just became conversational. When customers want to know if something is in stock, connect them to the right store to check on an item more quickly than having to call.

Set up appointments in seconds.

With map and scheduling features, you don't need a human agent to scale up your appointments. Customers can interact with your chatbot to find the right time and place to meet with you.

Bridge the gap between digital and physical.

Customer needs are complex and they expect you to be able to handle them regardless of whether they are online, in a store or connecting with a digital agent. 1440 helps your teams work together to provide crossover support.

Omnichannel Customer Experience Management

Increase in conversion rate

Reduction in support costs

Queries self-resolved

Less time between channels

Complete Your Omnichannel Transformation on Salesforce with 1440

1440 No Code Apps for Salesforce - Mobile

Start your omnichannel conversational AI journey with 1440

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