Skip to content1440 + Reckitt
A Digital 360 Customer Success Story
As consumer behavior becomes more complex with each passing day, organizations need omnichannel insights to painstakingly discover and analyze users' behavior and engagement across all channels. Learn how 1440 helped Reckitt increase customer relationships by creating personalized experiences, building brand loyalty and earning more revenue.
1440 + Reckitt
A Digital 360 Customer Success Story
As consumer behavior becomes more complex with each passing day, organizations need omnichannel insights to painstakingly discover and analyze users' behavior and engagement across all channels. Learn how 1440 helped Reckitt increase customer relationships by creating personalized experiences, building brand loyalty and earning more revenue.
As consumer behavior becomes more complex with each passing day, organizations need omnichannel insights to painstakingly discover and analyze users' behavior and engagement across all channels. Learn how 1440 helped Reckitt increase customer relationships by creating personalized experiences, building brand loyalty and earning more revenue.
With the changed digital landscape under COVID-19, Reckitt’s forward-thinking addition of Reputation Studio gave them significant tools to monitor an exponentially increased review volume, approve their responses, and boost operational success.
Success Paper Highlights
With the world's digital commerce rates climbing to historical highs, more companies are taking advantage of the power Digital 360 has to offer to companies wanting to cater to their customers' preferred level of communication.
One of those companies is Reckitt, a customer-centric company featuring brands like Lysol, Airwick, Enfamil, Durex, Scholl, Mucinex, Airborne, and Neuriva in three categories: hygiene, health, and nutrition.
With Digital 360's Service Cloud, 1440 saw an excellent opportunity to deepen Reckitt's connection to the customer experience and service. In October of 2019, Reckitt signed up for Salesforce Service Cloud through 1440.io.
Using 1440's signature solution, Reputation Studio, Reckitt's team can easily curate online reviews and customer questions to deliver more informed, considerate, and comprehensive responses to customer needs.