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6 Things You Might Not Know About Customer Q&As
By Faith Hinz |
Reading Time: 8 minutes
Imagine there’s a customer shopping for a pair of shoes in a brick-and-mortar store. She’s able to see the shoes in person — and even try them on. And if she has a question standing in the way of her purchase, she can ask the nearest sales associate for help. Now imagine that same customer…
How to Simplify Multi-Channel Review Management in Salesforce
By Emily Ritter |
Reading Time: 3 minutes
When it comes to reviews, you might have a preferred channel (say, reviews posted and managed on your own website). But today’s consumers have choices. They can write and read reviews on a plethora of sites depending on the industry vertical. So while hosting reviews on your own dot com is great—especially as brands push…