Consumer Communication Preferences Survey

Consumers' preferred communication channels are shifting. While in-person and phone interactions are still important, new channels are emerging and gaining favor with consumers. 1440 surveyed 500 consumers to find out how they want to interact with brands in 2022.

Other Resources You Might Enjoy

business messaging sales funnel

How Business Messaging Transforms the Traditional Sales Funnel

May 31, 2022

One of the first topics covered in just about any introductory business class is the sales funnel and the stages within it. In other words, the steps a consumer goes through when making a purchase.  Though there are many variations of the sales funnel out there, a simple one (that’s relevant to B2C brands) might…

Conversational Commerce: The Next Big Thing for Brands and Retailers

May 12, 2022

At this year’s Shoptalk, the topic of new channels was one that came up time and again. There were sessions focused on it, as well as conversations at networking events and the expo hall.  Clearly, it’s a topic that’s top of mind for brands and retailers. In fact, 75% of Shoptalk attendees said that new…

Salesforce Live Agent Google Business Messages

Extend Your Salesforce Live Agent Capabilities with Google’s Business Messages

May 3, 2022

Consumers have certain, basic expectations when it comes to customer service. That’s nothing new. For example, most have always expected friendly agents and quick resolutions to their issues. But these days, consumers have higher standards than ever before. Per Salesforce’s State of the Connected Customer, over half of consumers say the crises of the past two…

The Omnichannel Customer Experience Platform

Connect all of the omnichannel data, tools and processes it takes to delight the customer before, during and after a sale. Based on the number of minutes in a day, 1440 helps you achieve more per minute as you deliver personalized customer experiences at scale.

Insights

Order Management

Streamline order processing returns and exchanges across channels.

Insights

Multi-Channel CRM

Empower support teams with omnichannel customer data.

Insights

Inventory & Suppliers

Unified inventory visibility across every channel and fulfillment location.

Insights

Reviews and Q&A

Monitor, respond to and analyze UGC from a single place.

Insights

Language Translation

Communicate with global customers with automated language translation.

Insights

Third Party Messaging Hub

A single inbox to manage conversations from anywhere.

Get Started Today

Get Started Today

Better security, real-time data accuracy, and integration with ease.
Experience 1440 for yourself.