Optimize Resources & Streamline Operations

Contact Center Optimization

Managing a Customer Engagement Center (CEC) can be challenging. With high call volumes, long wait times and constantly changing customer needs, it can be hard to keep up. Add in other channels — like social, messaging, SMS, email and marketplaces — and your already busy contact center becomes and omnichannel management mess. That's where 1440 comes in.

Get a Demo

Unifying our customer data in Service Cloud lets us provide the same level of personalized service to each customer, regardless of how they are reaching us. I'm able to easily see things like their order history and lifetime value so I can provide relevant answers without even having to ask for their order number.

Amy H.

Customer Engagement Center Director

Connect Channels and Your CRM

Deliver the same experience on any channel when you optimize your contact center using 1440's suite of apps for Salesforce.

Native CRM integration
Custom case routing rules
Customer Data Platform (CDP)

Strengthen Customer Relationships

It's easier and less costly to retain a new customer than to attract a new one. Strengthen those valuable relationships by making every customer feel like your number one priority.

Personalize responses with ease
Be on 24/7 with digital assistants
Provide answers quickly across channels

Strengthen Customer Relationships

It's easier and less costly to retain a new customer than to attract a new one. Strengthen those valuable relationships by making every customer feel like your number one priority.

Personalize responses with ease
Be on 24/7 with digital assistants
Provide answers quickly across channels

Deflect Cases & Calls

Calls are one of the most expensive forms of customer support, requiring more resources, staff, equipment, time and training. Deflect calls by incorporating self-service options, automation and chat options.

Make the most of your resources
Reduce the cost to serve
Improve case resolution

Empowered Agents = Happy Workforce

Giving agents all the tools they need to provide great customer support will lead to more job happiness and retention.

Customer data and interaction history at their fingertips
Sophisticated routing rules
Automation that takes care of repeatable tasks

Empowered Agents = Happy Workforce

Giving agents all the tools they need to provide great customer support will lead to more job happiness and retention.

Customer data and interaction history at their fingertips
Sophisticated routing rules
Automation that takes care of repeatable tasks

Measure Your Customer Engagement Center Productivity

Turn your cost center into a profit center with the reports to prove it. In your quest to achieve contact center workforce optimization, you'll need some KPIs to measure against.

Analyze sentiment and intent
Incorporate predictive analytics
Track Service Level Agreements (SLAs)
Measure agent productivity
Collect first party data
Google Analytics tracking
Build first party data

Turn support engagements into long-term conversations that sell

Chatbots Get Everyone There Faster

Design and scale automated experiences that address common needs quickly and efficiently, freeing agents for more advanced conversations.

New Entry Points to Conversations

It's time to think outside the box with where a conversation starts: from a QR code on your product packaging to social channels, ads, maps and more.

In-Chat Payments Convert Faster

Eliminate barriers by allowing shoppers to buy in the chat window with digital wallets like Apple Pay, Buy with Prime, Google Pay, Bitcoin and Stripe.

Rich Features Add to the Experience

Make your message conversational and easy with rich experiences like emojis, product carousels, images, translation, traceable links and more.

Automated Translation

Eliminate language barriers with automated translation that allows both digital and live agents to personalize based on language preference.

Asynchronous Messaging

Unlike live chat, asynchronous messaging allows for conversation longevity so agents and customers can keep the conversation rolling.

Latest News for Customer Engagement Teams