Connect In-Store Associates to Mobile-First Customers

Salesforce Digital Engagement for Mobile

We already know that Salesforce Digital Engagement is the best way to provide personalized, fast and seamless customer experiences across different channels like SMS, email, social media, chat and messaging apps. But how can you deliver that same amazing experience when staff are on mobile devices or tablets? Messaging Studio by 1440 is the answer.

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Mobile Devices · Smart Phones · Tablets · Sales Floor Devices · Zebra

Utilize one of your most underutilized assets - store associates - to form real human connection from the ground up, with inbound and outbound mobile messaging.

On the front lines day in and day out, your local employees are experts on the ins and outs of your products and services. They already provide trusted advice, recommendations and service to your customers. It's time to empower them to do so on the customers' preferred device: mobile.

Empower in-store associates and remote agents to communicate with customers the way they like to communicate: with mobile messaging. Follow up with a customer after they physically leaves your store. Receive an inventory request on the sales floor and reply on your tablet. The possibilities are endless.

✓ Appointments

✓ Rewards

✓ Product availability

✓ Upsells

✓ Scheduling

✓ Promotions

✓ Backorder status

✓ Cross-sells

✓ Post-visit engagement

✓ Inquiry followups

✓ Field associate scheduling

✓ Send attachments

✓ Personalized recommendations

✓ Inventory checks

✓ Relationship building

✓ Video chats

Put the Customer's Profile in Your Associate's Hands (Literally)

In-store associates, field reps and other employees that are not tied to a desktop computer can now use Salesforce Mobile to get all the same benefits of 360 data from their handheld corporate device.

Agents are empowered with customer preferences, order history, lifetime value and more, right on their mobile device.

Inbound Message Routing and Outbound Capability

Your bot is able to use rules like geographical lookup to transfer messages to the best possible agent.

Empower knowledgeable local agents and field associates to answer the questions for which they are uniquely qualified to answer. Allow for asynchronous messaging so that associates can follow up with timely reminders, updates and recommendations.

Inbound Message Routing and Outbound Capability

Your bot is able to use rules like geographical lookup to transfer messages to the best possible agent.

Company or Personal Devices, Powerful Corporate Insights

Personal devices on their own leave no trail for keeping accurate and up-to-date records of customer activity, which can help organizations improve service and meet customer needs.

Ensure corporate opt-in and data privacy policies are in compliance by enabling Salesforce Digital Engagement for company or personal mobile devices — only with Messaging Studio. The C-Suite will gain oversight into mobile customer messaging activities.

Happier Store and Field Associates

Your knowledgeable people on the ground will be happier when they are empowered with the ability to solve real problems and have a greater impact on the business — with quantifiable results that can be used in incentive programs.

Field service workers and in-store associates on your sales floor are some of the highest touch points for customer engagement. The solution from Messaging Studio and Salesforce Digital Engagement allows you to track sales attribution on links sent to customers through messages.