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Bazaarvoice + Reputation Studio by 1440
Bazaarvoice + Reputation Studio by 1440
The Bazaarvoice + 1440 partnership is an integrated solution that enables brands the ability to collect, respond to and analyze questions and reviews collected by Bazaarvoice. Instead of logging into multiple sources, manage Bazaarvoice reviews directly from the Reputation Studio app in Salesforce, alongside dozens of other UGC sources.
The combined solution enables brands and retailers to facilitate strategic and effective follow-up action to customer feedback. This results in exceptional reputation management, enabling our mutual clients one platform to manage their brand reputation.
The Bazaarvoice + 1440 partnership is an integrated solution that enables brands the ability to collect, respond to and analyze questions and reviews collected by Bazaarvoice. Instead of logging into multiple sources, manage Bazaarvoice reviews directly from the Reputation Studio app in Salesforce, alongside dozens of other UGC sources.
The combined solution enables brands and retailers to facilitate strategic and effective follow-up action to customer feedback. This results in exceptional reputation management, enabling our mutual clients one platform to manage their brand reputation.
The Omnichannel Approach to Bazaarvoice Review Management in Salesforce
Review & Question Response
Respond to customers on any platform from a single workspace, with customizable response templates.
Case Management
Create, approve, prioritize and route cases to teams for negative reviews, questions and tagged keywords.
Real-Time Alerts
Custom alerts allow agents to get notified as soon as a new review is posted that meets filter criteria.
Prioritization
Create categories of keywords and tags to trigger urgency around top-of-mind issues.
Response Approvals
Ensure responses are on-brand and accurate by setting up an approval process for managers.
Insights
Learn what customers think about your products with actionable sentiment and intent-based analysis.
Aggregate and Manage UGC in One Place
User-Generated Content (UGC) such as ratings, reviews and customer questions have major implications for companies. Yet, managing UGC across channels often requires a swivel chair that requires logging into multiple disparate tools. With 1440 and Bazaarvoice, customer reviews and questions are consolidated from multiple channels into a single interface for rich, connected, 360° customer views and actions.
Channels include Amazon Global Marketplaces, Facebook Recommendations, Bazaarvoice, Bazaarvoice Connections Network, PowerReviews, Google Play Store, Google My Business, Apple App Store, TrustPilot, Better Business Bureau, SiteJabber, Yelp, TripAdvisor, Reddit, Open Table and many more.
Drive Efficiencies and Revenue Growth
Reputation Studio by 1440 is the omnichannel approach to Review and Q&A Management in Salesforce Service Cloud, with additional connections for Zendesk and Emplifi users.
Get real-time, customizable alerts for new UGC that meet filter criteria. Respond to customers on any supported channel from a single workspace. Escalate issues by creating cases for negative reviews, questions, and top-of-mind issues. Set up customizable templates, response approvals, prioritization for urgent issues, team routing, product mapping and more.
Reputation Studio
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Reputation Studio
Request a Demo
Get Started
Reputation Studio
Request a Demo